An Important Update

March 22, 2020
an important update

Globally, we are all experiencing some form of fear, anxiety or stress during this time of uncertainty and it is extremely important that we all do everything we can to help stop the spread of this illness.

The safety, health and well-being of my family, friends, clients, and local community is my number 1 priority during this ever growing time of uncertainty.

As a valued client of Elegant Nails & Beauty, I wanted to personally assure you that with the current COVID-19 concerns I am closely following the guidelines put forward by the Australian Government Department of Health and have already put additional protocols in place to ensure your health and safety while attending your beauty appointments. 

Protocols

As you are already aware, I am extremely vigilant with hygiene standards and already have good protocols in place for sanitation some of which include:

• ensuring hand sanitiser is available 

• diffusing of therapeutic grade essential oils in our environment

• use of single-use implements/equipment during nail and beauty services

• use of disposable applicators/gloves/supplies during all nail and beauty services

• disinfecting implements/equipment/surfaces after each service

• all non-disposable implements/equipment are properly sterilised before and after each use 

• ensuring all single-use linens and towels are properly laundered after each use

• following a sanitation checklist before and after each beauty service is performed

Additional protocols

In the face of the coronavirus outbreak I have added some additional protocols to include:

• ensuring hand sanitiser is applied by ALL clients upon entry. Until further notice, ALL clients will be asked to sanitise their hands upon arrival prior to receiving their beauty services and I ask that you not be offended when asked to complete this exercise.

• disposable masks will be provided to clients who are elderly or have respiratory complaints upon request

• continuous diffusing of anti-bacterial/anti-viral therapeutic grade essential oils in our environment during trading hours

• ALL surfaces are thoroughly disinfected before and after each treatment so each surface will be thoroughly disinfected throughout the day.  These surfaces will include handrail, doorbell, doorknobs, chairs, nail desk, beauty tables, etc.

• Until further notice, only 1 client is permitted in the beauty room at any one time. So please wait in your car until the client before you has left the building.  The only exception will be the parents of children under the age of 18 will be permitted in the room during beauty treatments.

• Until further notice, I will no longer be offering cups of tea/coffee or glasses of water so please make arrangements to bring a drink with you.

Until further notice, all our magazines have been removed so if you want something to read bring in your favourite book…if you want to catch up on Hollywood’s gossip bring your tablet with you!

Cancellation of Appointments

Now more than ever, it is extremely important that you cancel your beauty appointment ahead of time, (24 hours notice is still required) if you have any cold or flu-like symptoms, even if you are feeling generally unwell please consider the health of myself and the other clients that follow your appointment. Please don’t feel obligated to come to your beauty appointments if you are feeling unwell.

If you have recently travelled interstate or overseas, your appointment will be automatically rescheduled if it falls within the compulsory “14-day self-isolation” period starting from the date you return to Australia. I request that you contact me within 48 hours upon your return to Adelaide so we can reschedule to a mutually convenient time.

Mobile clients

Mobile clients are also encouraged to cancel their bookings in advance, if you or your family members have recently travelled overseas or if you or any family members have been unwell. I do not wish to enter your home if you or your family members are contagious. 

Until further notice, I will not be accepting any new mobile clients at this stage in time. I sincerely apologise for this inconvenience this will cause.

Business as usual

Until further notice, I will continue to provide nail and beauty services to my clients. In additional, I will be closely following the directives as outlined by the Australian Government and their health agencies. 

Please be assured that I will continue to provide you with ongoing high levels of service, and I will continue to use the quality products that you have come to enjoy.  

I appreciate your patience and understanding during this time, if you have any questions please telephone me during business hours on 0419 806 803.

Wishing you and your families continued good health!

I look forward to seeing you at your next beauty appointment.

Stay Safe!!
Stay Gorgeous!
Stay Home!!

Warmest regards, 

Sue Keenan

Proprietor – Elegant Nails & Beauty by Sue 

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