Customer Promise
Our promise to you: Nothing is more important than your enjoyment, comfort, and safety during every nail and beauty treatment you receive here. We are committed to making your experience relaxing and worry-free.

Dear Valued Customer,
When you choose us for your beauty treatments, your enjoyment, comfort, and safety are our highest priorities. That’s why we promise to adhere to the most rigorous industry standards for every service we provide.
We genuinely welcome your questions and are dedicated to addressing any concerns you may have before, during, or after your treatment. Your peace of mind is part of the experience.
Our customer promise to you…..
• We sanitise and disinfect all reusable tools in accordance with industry “best practices.”
• Any file/implement that can’t be disinfected, are either disposed of or given to the client after a single use.
• Before and after each service we wash our hands and where possible wear surgical gloves.
• Freshly laundered, clean towels and pre-sanitised implements are used for each and every client.
• During pedicures we will never use a blade to cut your skin, or remove calluses.
Heavy callus removal should be addressed by a podiatrist.
• Only products that have been approved by the Therapeutic Goods Adminisration (TGA) will be used on our clients.
We only use quality, professional-grade, cosmetic-grade, safe products.
• During your treatment(s) we always take steps to minimize your exposure to odors, vapors and filing dust.
These steps include using covered bins, cleaning up as we work, keeping product lids tightly sealed in between use, storing products in cupboards when not in use.
Diffusing essential oils in each treatment room.
Using an Air Purifier to sanitise the air by removing pollutant, allergens and toxins.
• We have Material Safety Data Sheets (MSDS) on all the products we use.
If you have any questions about the safety of a product being used during your service, please ask.
• Our certificates are available to sight upon request.
• During your first visit, we may ask you to complete a client questionnaire form so that we are aware of and can take every precaution if you have any health conditions — like pregnancy, cancer, diabetes, epilepsy, — that may affect the quality of your service.
• If necessary, we will make recommendations for at-home maintenance after your treatment. We encourage you to understand your role in keeping your nails/skin/lashes/brows in a healthy condition in between appointments.
• We regularly attend workshops in which we learn up-to-date techniques, health and safety, and product knowledge to enhance the quality and safety of each service we offer.
The health of our clients is extremely important to us.
We PROUDLY use CND Acrylic products which are Cruelty Free, Vegan, MMA (Methyl methacrylate) and TPO (Triphenyl Phosphate) free and Non-Yellowing.
The health of your nails is our utmost priority when removing acrylic.
At the start of the removal process we will need to gently file down the bulk of the acrylic using our electric drill.
After removing the bulk of the acrylic we will remove the remaining acrylic using a gentle “soak-off” process that is kind to your nails.
Once the product is removed we provide a manicure to ensure that your nails look and feel their best.
WE DO NOT FORCE THE ACRYLIC FROM YOUR NAIL BEDS!
Safety First: We prioritize your comfort. While using the electric drill during acrylic services, we take every care and use techniques honed through professional training to ensure the process is both safe and painless.
Your Health, Our Priority: Non-Toxic Polishes
We believe the beauty you love shouldn’t compromise your health. That’s why we exclusively use non-toxic gel and nail polishes that are formulated free from harsh, harmful chemicals.
What We Promise:
- Clean Formulas: Our preferred Gel and Nail Polish brands (CND, OPI, Zoya, IBD, and Gelish) are formulated without the “Nasty Nine,” including Formaldehyde, Toluene, DBP, Camphor, and more.
- We proudly use formulas that are formulated without nasty chemicals
- Formaldehyde
- Formaldehyde resin
- Toluene
- Xylene
- Camphor
- Parabens
- Ethyl tosylamide
- Dibutyl phthalate (DBP)
- Triphenyl phosphate (TPO)
- Cruelty-Free: We are proud to use 100% cruelty-free products that are never tested on animals and do not contain animal-derived ingredients.
- You can relax knowing your manicures and pedicures are beautiful and safe.
