COVID-19 Questionnaire for Mobile Clients

In order to receive mobile nail and beauty treatments, ALL clients will be required to complete a COVID-19 Client Questionnaire each time you have a booking.

Please read ALL information below it contains Pre-appointment Screening Information

Updated 01/07/22

The health and safety of my family and clients is my highest priority, which is why I have continued taking the extra precautionary measures to help counteract the spread of COVID-19 (as well as colds and flu).

Even though all of SA Health requirements for the Beauty industry have now ceased I want to reassure you that I am continuing to follow the original guidelines that were outlined in my business Covid Safe Plan together with a few added in of my own in an effort to help keep everyone safe.

Because of my decision, I still require all clients (both new and loyal) to COMPLETE the Covid Questionnaire as part of my PRE-APPOINTMENT SCREENING PROCESS.

I really appreciate your understanding and sincerely thank you for your ongoing co-operation and support during this pandemic.

PRIOR TO YOUR APPOINTMENT

TEXT REMINDER

24 hours prior to each appointment you will still receive a confirmation text reminder containing a link to this page.

Please reply to the text confirming your attendance and then read this page before completing the questionnaire.

The link to this page will always be included in all text reminders which will be sent out 24 hours prior to your appointment.

COMPLETE A COVID QUESTIONNAIRE

In an effort to help keep each other safe, I have devised a digital questionnaire to be completed prior to each appointment.

It is a requirement for ALL clients to complete and return the COVID questionnaire BEFORE 6PM the day PRIOR to EACH appointment.

I have made this questionnaire digital so I do not have to ask you these questions at your front door, making my entry process more streamlined.

Once you have completed the questions, press the submit button and you will receive a copy of this questionnaire via the email address you nominated at the start of the questionnaire so that you have a copy for your records.

IF YOU FEEL UNWELL

Aside from the ongoing health concerns surrounding Covid-19, I ask that you cancel your appointment ahead of time if you are feeling unwell, especially with suspected covid symptoms, (this includes potential covid symptoms of a head cold, sore throat, congestion, runny nose, temperature, fever or chills, cough, shortness of breath, difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, nausea, vomiting or diarrhoea), but cold and flu symptoms as well.

Let’s work together to keep each other safe.

NAIL COLOUR SWATCHES

As I cannot travel with my entire nail polish collection, I have photographed the swatches and put them up on my website to help you make your colour choice.

Choosing a nail colour can be a time consuming decision, so I ask that you make your colour selection prior to your appointment.

If you don’t already have it, please text me to request the login details for my Nail Colour Index so you can view photographs of all colour swatches online from the comfort of your own home.

Please choose a MAXIMUM of 2 colours and then I will bring them with me on the day of your appointment.

It is a great help (not to mention a time saver) if you can decide what colour you would like to wear in advance.

NAIL ART

Nail art is very popular addition to all nail services. And it takes time and materials to provide this service to my clients. If you require additional nail art please advise prior to your appointment so the extra time allocated and if you have a design in mind please provide photos ahead of time so I can arrange a quote.

NAIL FILES - New Clients

For extra client protection, in additional to my current COVID Safe Plan, I will supply every new client who book in for nail services a new set of nail files at their first appointment which will be theirs to keep and use at home.

There will be a small fee to cover the cost of these files ($5.00-$15.00) depending on what nail service(s) you book in for, depending on whether you require Manicure/Pedicure/Acrylic Files Packs or a combination of both.

Once provided, it will be the responsibility of the client to provide their files at each nail appointment.

If the files are forgotten or lost, a new set of files will be provided at an additional cost.

TIME LIMIT

There are no longer time restrictions from SA Health placed on the amount of time you can spend with your nail technician/beautician.

WHEN I ARRIVE FOR YOUR APPOINTMENT

ARRIVAL TIME

I will do my best to arrive at the scheduled time.

Please allow up to 10 minutes either side of your appointment time for me to arrive.

Traffic congestion and road works may cause me to be late, if I know I will be delayed I will advise you my ETA via text message so you aren’t left waiting around.

MASKS

Even though the Mask mandate has now been lifted in South Australia, I will still require ALL clients to wear a mask during my visit (unless you have a medical exemption, which I will need to sight).

To ensure the highest level of protection I work in a mask and a fresh set of gloves for each client for the duration of your service.

If you are booked in for facial waxing please greet me wearing a mask and I will ask you to remove the mask when required.

TEMPERATURE CHECK

Once I arrive before I unload the car, I will take your temperature with a Digital Infrared Forehead Thermometer. If your temperature is within NORMAL RANGE I will unpack my car and enter your home.

If you have a HIGH temperature reading (in most cases over 38°C), this may mean you have a fever caused by an infection or illness so unfortunately I will not enter and your appointment will be cancelled and RESCHEDULED to a LATER date.

HAND SANITISER

If you are booked in for nail services I will provide you with some Hand Sanitiser so you can sanitise your hands.

COVID SAFE CHECK IN

As SA Health are no longer monitoring QR code check-ins you will no longer be required to check-in.

I am continuing to keep a thorough daily attendance record in my diary and would still contact you by telephone if myself or my mother tested positive.

SEPARATE ROOM TO WORK IN

In the current climate it is necessary to social distance where possible.

Obviously I am unable to distance myself from you whilst performing nail and beauty services but be assured that I am taking every precaution I possibly can to keep us both safe.

With that in mind, I would prefer to be able to set up my equipment and perform the services you require in a room separate from where your children/family/friends/pets are located.

This room will require good lighting and somewhere for me to plug in my extension cord.

PAYMENT

PAYMENT METHODS

I realise people are doing it tough and times are tough for all of us… please do not ask for shop credit or discounts as refusal will offend. Payment is appreciated and expected on the day of your service.

Preferred methods of payment are EFTPOS, BANK TRANSFER, CREDIT CARD or CASH.

If you are paying by cash please note that I carry minimal change so please try to have the correct money if possible.

If you are paying by EFTPOS or CREDIT CARD a 1.9 % processing fee (which is what I am charged) will apply to ALL transactions.

New clients will be required to make the full payment prior to your appointment via bank transfer. using my PayID. You will be provided an invoice outlining the costs.

Paying in advance will secure your booking.

CANCELLATION FEES

I realise that situations arise unexpectedly, where you will not be available for your appointment, but I still require you to cancel/change appointments ahead of time.

If you know ahead of time that you will not require your appointment please advise as soon as possible.

Please do not wait until the day before/the day of your appointment to notify me.

On the 1st December 2021 my cancellation policy was reinstated, so if you do not cancel your prescheduled appointment and do not provide a MINIMUM of 24 hours notice, a cancellation fee of 50% will be due and payable PRIOR to your next appointment.

If you are not home when I arrive to your prescheduled appointment, a cancellation fee of 100% will be due and payable PRIOR to your next appointment.

IF YOU/HAVE COVID

CLOSE CONTACT REQUIREMENTS

If you are considered to be a close contact, I will require you to cancel your appointment if it falls within your isolation period.

Please do not risk the health and wellbeing of myself/family/clients because you want to have your regular nail and beauty services.

SELF ISOLATATION

If you (or a member of your family) are currently in isolation please DO NOT arrange for me to do a mobile visit.

You are required to self isolate so you can limit the amount of close contact you have with the general public.

Please advise asap that you have covid and not require the appointment so I have the opportunity to fill that appointment ahead of time.

If you have any signs of illness, have been near someone who is unwell, or have been instructed to isolate please reschedule your appointment.

I really appreciate your understanding and sincerely thank you for your ongoing co-operation and support of my small business during these challenging times.

Let’s work together to continue to keep our loved ones and community safe.

Please READ and ANSWER each question CAREFULLY and complete ALL questions on the form then click the SUBMIT button.

Once your form is submitted, you will receive a copy of your completed form via the email address you provided for this questionnaire.

Once you have received the copy please check that your answers are CORRECT, if any are INCORRECT, please complete a second form. I will keep these digital submissions for a period of 30 days and then they will be deleted from my server.

Please be assured that the information you provide within this questionnaire is strictly confidential.

I hate spam, I will not use your email address to send you newsletters, or information without your prior consent and will not disclose your information onto any third parties unless I am legally required to do so.

Today's Date

Question 1. Are you currently experiencing a head cold or flu-like symptoms (to include runny nose, sneezing, congestion, chills, fever, cough, sore throat, muscles aches)?

Question 2. Have you experienced or had close contact with anyone who has experienced any cold or flu-like symptoms in the last 14 days (to include fever, dry cough, sore throat, loss of taste/smell, respiratory illness, difficulty breathing, shortness of breath, muscle or joint pain)?

Question 3. Do you currently have any current/long term Medical Conditions that I need to take into consideration when I'm booking in your appointment?

If you answered Yes, please list your Health Issues (including any pre-existing conditions) below in the space provided below. (Please be specific). If No, please enter N/A (Not Applicable).

Question 4. Have you had close contact with OR cared for someone diagnosed with COVID-19 within the last 14 days?

Question 5. Have you, or someone you live with been asked to self-isolate by SA Health and are currently waiting for results from a recent COVID-19 test?

Question 6. Have you had close contact with or cared for someone who has been asked to self-isolate by SA Health and are currently waiting for results from a recent COVID-19 test?

Question 7. Have you returned from interstate or overseas within the last 14 days and been asked to self-isolate by SA Health?

Question 8. If Yes, please list the date you returned to Adelaide and where you have returned from. If No, please enter N/A (Not Applicable) in the space provided below.

Question 9. Have you been in close contact with anyone who has travelled interstate or overseas within the last 14 days and been asked to self-isolate by SA Health?

Question 10. Have you recently visited Adelaide Airport? If Yes, please provide the date and reason you visited. If No, please answer N/A in the space below

Question 11. If you have said YES to any of the above questions please provide a detailed explanation, (in the space provided below)) If you said No please type N/A (Not Applicable).

Question 12. I have answered the questions truthfully and I have read the requirements of the Covid-19 Safe Plan as outlined on this page and agree to follow it to the best of my ability.