COVID-19 Client Questionnaire

In order to obtain entry for  your nail and beauty treatments, ALL Clients will be required to complete a COVID-19 Client online form each time you have a booking.

blank hand sanitizer with face mask and latex gloves over blue background. copy space. covid-19 symbol concept.

Please read ALL information below it contains Pre-appointment Screening Information

Updated 01/07/22

The health and safety of my family and clients is my highest priority, which is why I have continued taking the extra precautionary measures to help counteract the spread of COVID-19 (and colds and flu).

Even though all of SA Health requirements for the Beauty industry have now ceased I want to reassure you that I am  continuing to follow the original guidelines that were outlined in my business Covid Safe Plan together with a few of my own in an effort to help keep everyone safe. 

Because I work from home and want to ensure the safety of both myself, my family as well as all clients, I still require all clients (both new and loyal) to COMPLETE  the Covid Questionnaire as part of my PRE-APPOINTMENT SCREENING PROCESS.

As well as taking my own health and safety into account, I also need to take into account the responsibility of being the PRIMARY full time carer for my elderly mother (who is 83) and lives with me. 

It is EXTREMELY important to me that I don’t pass on any Colds/Flu/Gastro or Covid symptoms which could be detrimental to her health.  

With this in mind, I will continue to take the extra precautions OVER and ABOVE what was originally required under my Covid Safe Plan that was issued by SA Health. 

I really appreciate your understanding and sincerely thank you for your ongoing co-operation and support during this ongoing pandemic.


24 hours prior to each appointment you will receive a confirmation text reminder containing a link to this page.

Please reply to the text and then read this page before completing the questionnaire.

Once you have completed the questions you will receive a copy of the questionnaire emailed to the email address you provided so that you have a copy for your records. 

In an effort to help keep each other safe, I have devised a digital questionnaire to be completed prior to each appointment. 

It is a requirement for ALL clients to complete and return the COVID questionnaire BEFORE 6PM the day PRIOR to EACH appointment. 

I have made this questionnaire digital so I do not have to ask you these questions at the front door, making the entry process quick and streamlined.

The link to this page will always be included in all text reminders which will be are sent out 24 hours prior to your appointment.

Aside from the ongoing health concerns surrounding Covid-19, I ask that you consider the welfare of myself and my clientele, some of which already have health issues (or have a seriously ill family member). 

If you are feeling unwell, not necessarily with covid symptoms, (this includes symptoms of head cold, sore throat, congestion or runny nose, temperature, fever or chills, cough, shortness of breath, difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, nausea, vomiting or diarrhoea) please RESCHEDULE your appointment. 


Let’s work together to keep each other safe.

Even though the Mask mandate has now been lifted in South Australia, I will still require  ALL clients to attend their appointments wearing a mask (unless you have a medical exemption, which I will need to sight).  

To ensure the highest level of protection for myself and each client I work in a mask and a fresh set of gloves for each client for the duration of your service. 

If you are attending for facial waxing please attend wearing a mask and I will ask you to remove the mask when required.

Please DO NOT bring children/friends/family with you to your appointment. 

If it is ABSOLUTELY necessary for you to bring an additional person with you, I will require them to complete the PRE-APPOINTMENT SCREENING PROCESS. 

Even though the Government has lifted all restrictions and I am permitted to have multiple clients in the room at the same time I would still prefer to see clients one at a time. 

However, if you previously attended appointments together as a member of one family, you can continue to attend your appointments together.


Please do not arrive too early for your appointment, as you will be required to remain in your car until your scheduled appointment time.

When you arrive for your appointment

– Please text me to advise you have arrived, then wait in your car until I text you to come in. You will not be required to wait very long. 

This will help with social distancing of previous client and gives me the opportunity to thoroughly clean all surfaces, change linens, in between clients. 

– Please do not come to the door upon arrival, as chances are I already have a client booked in before you and I will ask you to return to your car until your appointment time.

At the door, prior to entry,  I will take your temperature with a Digital Infrared Forehead Thermometer. If your temperature is within NORMAL RANGE you will be asked to enter. 

If you have a HIGH temperature reading (in most cases over 38°C), this may mean you have a fever caused by an infection or illness so unfortunately you will not be permitted to enter and your appointment will be cancelled and RESCHEDULED to a LATER date. 

Upon entry and exit I will provide you with some Hand Sanitiser so you can sanitise your hands.

As SA Health are no longer monitoring QR code check-ins you will no longer be required to check-in. 

I am continuing to keep a thorough daily attendance record in my diary and would still contact you by telephone if myself or my mother tested positive.   


Until further notice I will no longer be offering Tea or Coffee during your nail appointments.  

However, I will provide a glass of water upon request.

Whilst inside my treatment room I ask that you DO NOT touch the Nail Art Displays or the Nail Colour Swatches as they will need to be thoroughly cleaned if you do. 

Choosing a nail colour can be a time consuming decision, so I ask that you make your colour selection prior to your appointment. 

If you don’t already have it, please text me to request the login details for my Nail Colour Index so you can view photographs of all colour swatches online from the comfort of your own home. 

Please choose a MAXIMUM of 2 colours and then I will show you those 2 swatches in person at your appointment. 

It is a great help (not to mention a time saver) if you can decide what colour you would like to wear in advance.

Even though I know you like keeping up with the celebrity gossip, I will no longer be providing magazines for you to browse through as magazines cannot be sanitised. 

Please feel free to bring your own.

Nail art is very popular addition to all nail services. And it takes time and materials to provide this service to my clients. If you require additional nail art please advise prior to your appointment so the extra time allocated and if you have a design in mind please provide photos ahead of time so I can arrange a quote.

For extra client protection, in additional to my current COVID Safe Plan,  I will supply every new client a new set of nail files at their first appointment which will be theirs to keep and take home. 

There will be a small fee to cover the cost of these files ($5.00-$15.00) depending on what nail service(s) you book in for, depending on whether you require Manicure/Pedicure/Acrylic Files Packs or a combination of both.

Once provided, it will be the responsibility of the client to bring their files with them to each nail appointment. 

If the files are forgotten, a new set of files will be provided at an additional cost.

Back in 2020, when I reopened for business after the lockdowns, I provided all loyal clientele a set of new unused file packs (free of charge) as an added layer of protection against covid.

2 years on those files are becoming blunt and will need to be replaced in the coming months. 

I will be passing the cost of replacement files on to each client at the time they are replaced. 

Cost will be between $5.00 – $15.00 depending on whether you require Manicure/Pedicure/Acrylic Files Packs or a combination of both.

Unless you wish to take them home with you and bring them back to each appointment I will continue to keep them in my filing system.

I realise people are doing it tough and times are tough for all of us… please do not ask for shop credit as refusal will offend. Payment is appreciated and expected on the day of your treatment. 

Preferred methods of payment are CASH, EFTPOS, BANK TRANSFER AND CREDIT CARD. 

If you are paying by EFTPOS or CREDIT CARD a 1.9 % processing fee (which is what I am charged) will apply to ALL transactions.

There are no longer time restrictions from SA Health placed on the amount of time you can spend with your nail technician/beautician.


Face to Face services are a little tricky with covid in place and because Makeup cannot be applied to areas covered by a mask  I will not be offering Makeup Application until further notice. 

I will re-commence this service when I deem it safe to do so as the recipient can’t wear a mask.

My decision will largely depend on the current status of active Covid cases in South Australia. 


I will be recommencing Mobile Services as of the 5th of July 2022, but will continue to operate with a strict Covid Protocol in place.

This service will only be offered to clients that ‘need’ the service because they are unable to come to see me. It will not be offered for clients who need it for convenience. 

Pre-payment will be required for all mobile services 24 hours prior to appointment and an itemised invoice will be provided upon request.

I am happy to provide mobile services to clients who are currently admitted to hospital. However they will be required to obtain prior approval from their treating team and conditions will apply.

It is important to me that you feel safe when I visit you which is why I will take every possible precaution during your visit.


If you are considered to be a close contact, I will require you to cancel your appointment if it falls within your isolation period. 

Please do not risk the health and wellbeing of myself/family/clients because you require nail and beauty services.

If you (or a member of your family) are currently in isolation please DO NOT attend your appointment or arrange for me to do a mobile visit.  

You are required to self isolate so you can limit the amount of close contact you have with the general public.

Please advise asap that you will not be attending your appointment so I have the opportunity to fill that appointment ahead of time.


I realise that situations arise unexpectedly, where you cannot attend your appointment, but I still require you to cancel/change appointments ahead of time. 

If you know ahead of time that you will not be able to attend your appointment please advise as soon as possible. Please do not wait until the day before/the day of your appointment to notify me. 

On the 1st December 2020 my cancellation policy was reinstated. 

If you do not cancel your prescheduled appointment and do not provide a MINIMUM of 24 hours notice a cancellation fee of 50% will be due and payable PRIOR to your next appointment.

If you do not attend your prescheduled appointment and do not provide a MINIMUM of 24 hours notice a cancellation fee of 100% will be due and payable PRIOR to your next appointment.

If you have any signs of illness, live with or have been near  someone who is unwell, have been instructed to isolate please reschedule your appointment.

I really appreciate your understanding and sincerely thank you for your ongoing co-operation and support of my small business during these challenging times. 

Let’s work together to continue to keep our loved ones and community safe.

Please READ and ANSWER each question CAREFULLY and complete ALL questions on the form then click the SUBMIT button. 

Once your form is submitted,  you will receive a copy of your completed form via the email address you provided for this questionnaire.

Once you have received the copy please check that your answers are CORRECT, if any are INCORRECT, please complete a second form. 

So that I can continue to keep up-to-date contact information for all clients I will keep these digital submissions to ensure that if a suspected, or confirmed case of covid was to arise, I will be able to contact you in a timely manner.

Please be assured that the information you provide within this questionnaire is strictly confidential and will only be kept for a period of 30 days and then the submissions will be deleted from my server. 

I hate spam, so I will not use your email address to send you newsletters, or information without your prior consent and will not disclose your personal information to any third party (unless I am legally required to do so). 

Our Beauty Blog shares all the tips, tricks and how to’s you have ever wanted to know about Beauty, Nails, Makeup & Skin Care.

Learn more


We provide you with helpful tips and tricks on all aspects of nails and beauty including step-by-step guides to skincare, nail care, make-up application, plus much more.

Learn more

beauty extras

Gift Vouchers are the perfect choice when you want to spoil those special people in your life.

Learn more

gift vouchers