Terms and Conditions
My terms and conditions are in place to make sure that your nail and beauty services run smoothly and in a timely fashion.
I am continually striving to achieve quality services, at affordable prices for each and every one of you, whilst giving you my full attention and the quality time your treatments deserve.
In order to achieve this, I have set out some Terms and Conditions which are effective immediately.
If you have any questions please telephone me during business hours on 0419 806 803
Appointments
Text reminders are sent out the day before each appointment. A return confirmation text is required by no later than 6.00pm the same day the reminder is sent.
If I do not receive a confirmation text by 6.00pm, your booking will be given to someone on my cancellation list. I will no longer chase clients that haven’t responded to my text reminders.
Each Text reminder sent includes a link to my COVID-19 Questionnaire. This questionnaire must be completed by each client by no later than 6.00pm the night before your appointment.
Your arrival time impacts on the treatment times of other clients.
Early arrival interrupts the treatment time of the client before you. Please arrive no more than 5 minutes prior to your appointment time. If you arrive too early please wait in your car until your scheduled time.
Late arrival impacts the clients that follow you. Even arriving 5 minutes late, will not allow me to start the next client on time. If you are running late, please let me know by text of your anticipated arrival time. If you are more than 10 minutes late your scheduled treatment will be cancelled. A 50% service fee will still apply.
Clients who are repeatedly late, 3 times in a row, will be removed from any future bookings and will receive notification of this via text message.
If you need to reschedule your appointment, please text me as soon as possible, but no later than 6.00pm the day of the reminder. I will do my utmost to try to find a suitable alternative appointment. Please understand that you may need to go on a waiting list if my appointment book is full.
I understand that situations may arise, where you will need to cancel your appointment. If you cancel your appointment within 4 hours of the scheduled time, and I cannot fill the booking, you will be required to pay a cancellation fee of 50% of the scheduled service fee.
Due to my appointment schedule being full, I am currently turning away potential new clients to accommodate my regular clients.
Clients who repeatedly miss their appointments, will be removed from any future bookings and will receive notification via text message. ALL missed appointments will incur cancellation fees.
Additional Services
If you require additional services on the day of your scheduled appointment, e.g. multiple nail repairs, nail art or an eyebrow wax, please advise me prior to the day of your appointment. I will do my utmost to accommodate your requirements. In the event that I do not have enough time to accommodate your additional requirements your appointment will be rescheduled to a later date.
Please understand that you may need to go on a waiting list if my appointment book is full.
Gift Vouchers
If you have received a gift voucher, please present the voucher when redeeming your service(s). If you do not bring the original voucher with you on the day, you will be required to pay for the treatment in full.
If you need to purchase a Gift Voucher, please complete the Gift Voucher Request Form on my website. Once the voucher has been completed a mutually convenient time will be made for collection.
Sickness
If you are unwell please do not attend your appointment. Advance notice of non attendance is still expected and appreciated.
If you cancel your appointment within 4 hours of the scheduled appointment time, you will be required to pay a cancellation fee of 50% of the scheduled fee, if I cannot fill your appointment..
When children are ill they require more attention and comfort. If your child/children are unwell on the day of your appointment please do not bring them with you.
Advance notice of non attendance is still expected and appreciated. If you cancel your appointment within 4 hours of the scheduled appointment time, you will be required to pay a cancellation fee of 50% of the scheduled fee, if I cannot fill your booking.
Payment
To maintain stock and material supplies, maintain equipment, insurances and all ongoing costs in the running of my business, I need to ensure efficient cash flow.
Payment for my services is expected and appreciated on the day.
Cash (on the day)
Credit Card payments will incur a 1.9% processing fee
Direct Deposit (payment required in advance)
Eftpos payments will incur a 1.9% processing fee
PayPal payments will incur a 2.2% processing fee
Payment for services is expected and appreciated on the day. Please do not ask for credit as refusal will offend.
ALL Christmas bookings for the last 2 weeks of the year, will now be required to be paid for by November 30th. This payment will secure your Christmas Booking and will ensure clients attend their Christmas appointments and have all treatments that they book in for.
This requirement has become necessary due to the amount of no shows and last minute cancellations I received during the month of December.
Pricing
The performance and sustainability of my business depends on the quality of my services and materials used during each treatment. My scheduled pricing is competitive and not negotiable.
If you feel you can get beauty services cheaper elsewhere you are welcome to do so. In the event, that you go elsewhere and are unhappy with the results, a further fee will be charged on top of your treatment cost to cover the extra time and materials required to fix the problem.
I strive to keep my prices affordable and competitive. Since COVID-19 pandemic hit our shores there has been a huge increase in supply costs and general overheads, there will be a small increase to some treatments effective 1st February 2021.
This increase will be evident in the new price list which you can download from the Pricing page on my website from the 1st of February 2021.
